Privacy Policy
This privacy policy (“Privacy Policy”) applies to Daommo Inc. DBA Surfboard’s (“Company” or “Surfboard”) online tools and platform(s), including the associated Surfboard mobile and desktop applications, www.surfboard.team and other Surfboard websites (collectively, the “Services”) and other interactions (e.g., customer service inquiries, user conferences) you may have with Surfboard. Except as otherwise indicated, this Privacy Policy describes how Surfboard collects, uses, and shares your personal information and your choices with respect to your personal information.
What we collect
We get information about you in a range of ways:
Information You Give Us
We may collect your name, postal address, email address, phone number, username, password, demographic information (such as your occupation), as well as other information you directly give us on our Services, which may include marketing, promotions and when communicating to you about new features.
For customers who have paid software services, we collect your billing details such as credit card information, banking information, and/or billing address.
Information We Get From Others
We may get information about you from other sources. We may add this to information you provide us through our Services.
Use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information Automatically Collected
Device Information
We may collect information about the devices accessing our Services. Some examples are: type of device, operating system used, application information, unique device identifiers and crash data. The type of information we collect depends on the type of device used and its settings.
Transactional and Usage Information
We may automatically log information about you and your computer, subject to your consent where required by law. For example, like most services when using our Services, we log your computer operating system type, browser type, browser language, pages or screens you viewed, how long you spent on a page or screen, location (your IP address), access times and information about your use of and actions on our Services. This is information we collect from every user of the Services, whether they have an account or not. This information may include personal information.
Cookies and Similar Technologies Information
As further described below, and subject to your consent where required by law, we automatically collect information from cookies and similar technologies as described in our Cookie Policy.
Processing user requests with OpenAI's API
When you use our Services, we may process your requests, transcripts, or other content by utilizing the OpenAI API. By using our Services and submitting requests, you agree to have your information processed by OpenAI's API. OpenAI's API is developed and maintained by OpenAI Inc., and any information you provide when using our Services may be transferred and processed by OpenAI for the purpose of providing their services to us. To learn more about OpenAI's privacy practices, please visit their Privacy Policy.
Use and disclosure of personal information
We may use, process and/or disclose personal information for the following purposes:- To operate, maintain, and improve the Services. This includes use of other information to support delivery of our services, assist with service requests, monitor for errors, remedy security or technical issues, analyze website and application performances
- To respond to comments and questions, verify permission access, and provide customer service
- To send information including confirmations, invoices and billing, technical notices, updates, security alerts, and administrative messages.
- To communicate upcoming events and other news about products and services offered by us.
- To communicate and inform you about system updates and important services-related notices, such as privacy and policy update notices or changes in our terms of service. These communications are administrative and you may not opt out of them.
- To send marketing emails related to the Services, which you may opt out of using provided unsubscribe links or the opt-out mechanism in those communications.
- To link or combine user information with other personal information. An example is when we combine the information a company has provided about their shareholders with the information entered by shareholders in their personal portfolios to improve the user experience.
- To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
- To provide and deliver products and services to our business customers with respect to their employees or investors. An example is when an employee exercises their employee stock options and we provide a tax form to their employer to facilitate compliance with tax laws.
- To facilitate online advertising. Third-party advertising companies and social media companies may use cookies and similar technologies to collect information about your interaction over time across the Services, our communications and other online services, and use that information to serve online ads that they think will interest you.
We may also use and disclose personal information as follows:
- Our business customers’ equity administrators, authorized users and other designated representatives can access information that we hold about the equity information of their employees and investors
- To comply with laws, lawful requests and legal or regulatory processes
- To protect the rights, safety and property of Surfboard, our agents, users, customers, and others. This includes enforcing our agreements, policies, and terms of use, reporting on security breaches, or assisting with investigating and preventing fraud or security issues
We may create, use and share aggregated or anonymized data for any lawful purpose, such as marketing, analytics or research purposes permitted by law.
We may share personal information with acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Surfboard (including, in connection with a bankruptcy or similar proceedings).
We may share other information with third parties in other ways not described in this Privacy Policy when we have consent (either from users or business customers) to do so.
We may share personal information with third party companies or individuals that we engage as service providers to process information and support our business and services. Examples include providers of cloud hosting and storage services, analytics, services, email delivery services and customer support services.
We may share personal information with our lawyers, accountants and other professional advisors in the course of the services they render to us.
Retention
We store the personal information we receive for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. The specific retention periods depend on the nature of the information and why it is collected and processed and the nature of the legal requirement. Unless there is a legal requirement to retain data, we delete personal data in response to user or customer requests, please contact us at help@surfboard.team.
Information choices and changes
Our marketing emails tell you how to “opt out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out mechanism in those communications for your convenience.
You can typically remove and reject cookies from our website with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it may affect how our website works for you. See our Cookie Policy for more information about your choices regarding cookies.
You can update or correct certain personal information in your Surfboard account. If you are unable to do so on your own, the information is likely controlled by the security issuer and you should contact the security issuer directly to update your information.
Contact information
We welcome your comments or questions about this Privacy Policy. You may contact us at: help@surfboard.team Please allow a reasonable amount of time to respond to your request.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Services. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Services. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Services after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.
