We get information about you in a range of ways:
We may collect your name, postal address, email address, phone number, username, password, demographic information (such as your occupation), as well as other information you directly give us on our Services, which may include marketing, promotions and when communicating to you about new features.
For customers who have paid software services, we collect your billing details such as credit card information, banking information, and/or billing address.
We may get information about you from other sources. We may add this to information you provide us through our Services.
We may collect information about the devices accessing our Services. Some examples are: type of device, operating system used, application information, unique device identifiers and crash data. The type of information we collect depends on the type of device used and its settings.
Transactional and Usage Information
We may automatically log information about you and your computer, subject to your consent where required by law. For example, like most services when using our Services, we log your computer operating system type, browser type, browser language, pages or screens you viewed, how long you spent on a page or screen, location (your IP address), access times and information about your use of and actions on our Services. This is information we collect from every user of the Services, whether they have an account or not. This information may include personal information.
Cookies and Similar Technologies Information
We store the personal information we receive for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. The specific retention periods depend on the nature of the information and why it is collected and processed and the nature of the legal requirement. Unless there is a legal requirement to retain data, we delete personal data in response to user or customer requests, please contact us at firstname.lastname@example.org.
Our marketing emails tell you how to “opt out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out mechanism in those communications for your convenience.
You can update or correct certain personal information in your Surfboard account. If you are unable to do so on your own, the information is likely controlled by the security issuer and you should contact the security issuer directly to update your information.